Return & Exchange Policy

1️⃣ Eligibility for Returns

Customers can request a return or exchange within [3 days] from the date of delivery.

The product must be unused, in its original packaging, and in the same condition as received.

Customized or personalized products are not eligible for return or exchange unless defective.

2️⃣ Process for Returns

Contact our customer support via email or the website’s contact form to request a return.

Provide your order number and reason for return.

Wait for our confirmation and return instructions before sending the product back.

3️⃣ Shipping Costs

The customer is responsible for return shipping costs unless the return is due to a website error or defective product.

Any additional customs, taxes, or fees for international returns are the responsibility of the customer.

4️⃣ Refunds

Refunds are processed once the returned product is received and inspected.

The refund will be issued to the original payment method within [7–10 business days].

Shipping fees paid during the original purchase are non-refundable unless the return is due to a defect or error from our side.

5️⃣ Exchanges

Exchanges are possible if the requested product is available.

Contact customer support to confirm availability before sending a return.

Exchange shipping costs are handled in the same way as return shipping.

6️⃣ Damaged or Defective Products

If you receive a damaged or defective product, contact us immediately with a photo of the issue.

We will provide a replacement or full refund at no additional cost.

7️⃣ Important Notes

Returns without prior approval will not be accepted.

We reserve the right to refuse returns that do not meet the above conditions.